Refund Policy

/Refund Policy
Refund Policy2017-02-08T11:27:31+00:00
How To Return Products
Products must be in their original unused condition to be returned, unless there is a manufacturer defect. You must return products within 30 days of your purchase.
  1. Email info@coventryturf.co.uk to request a refund and we will assign you a tracking ID.
  2. Attach / include in the packaging, a signed letter stating the reason for your return, the tracking ID from step 1, and the original receipt.
  3. Return the products in one of the following ways:
    1. Arrange your own delivery (or drop off) to:
      • Coventry Turf & Landscaping
        104 - 108 Avon Street
        Stoke
        Coventry
        CV2 3GN
    2. Contacts us to arrange for pickup from your address (additional charges may apply)
Return Exceptions
Perishable products e.g. Turf and custom / made to measure products can not be returned.
Products that have been used, or altered will not be accepted for return or exchange.

Restocking Fee
All items are subject to a 30% restocking fee, this will be deducted from your refund.
We also do not refund the original delivery and handling fee that you paid on the order.

Exchanges
Exchanges are available upon request and depend on the individual product. Please contact us for further details.